Installing Your Airthings for Business Devices
This guide provides detailed instructions for installing your Airthings for Business devices.
Before starting the installation process, make sure the following prerequisites are met:
You have received your Airthings for Business devices
You have access to the Airthings for Business Dashboard
You have created a building and its rooms in the Dashboard (You can also create rooms during the installation process).
You have downloaded the Airthings for Business app
If you still need to complete these steps, please refer to the Getting Started guide for detailed instructions.
Where to Install the Devices
Optimal placement: Place the sensor where you want to measure indoor air quality. The recommended area covered by the device is 50 square meters or less (but not limited to).
Within Hub range: Ensure the sensor is within range of the Hub. The SmartLink protocol can penetrate up to 3 thick concrete walls/floors or 10 drywall partitions in an office building. However, older industrial buildings or deep underground areas may present challenges and should be assessed before installation.
Height: For optimal air quality measurement, mount the sensor at a height between 1.1 and 1.8 meters (3.6 to 5.9 feet), known as the "breathing zone".
Mounting options:
For permanent installations, use a screw to secure the sensor.
For temporary installations, use the included 3M adhesive.
Do not place the device near:
Large metal objects or cabinets
Doors or windows
Fresh air vents
Heat sources (e.g. radiators) or areas with high humidity (e.g. showers)
Exterior walls
Direct sunlight
The video below contains some practical tips 😊
Installation Overview
Important: Install all Hubs first! This ensures that:
The Hubs can connect to the cloud and perform necessary firmware updates
Sensors will connect to the nearest Hub once they are installed
Installing the Hub
Step 1: Register the Hub in the app
Open the Business app: Launch the Airthings for Business app on your smartphone or tablet
Navigate to your building: Select the building where you want to install the Hub
Select the room: Choose the specific room you created for the Hub. If you have not created a "room" in advance in the Dashboard: You can still add the Hub directly from the app. When you tap the "+" sign on the building page, you will automatically be taken to a screen to create the room and add a Hub/device.
Add the Hub:
Tap "Add device or Hub"
Open the backplate of the Hub and locate the QR code next to the serial number and device ID
Scan the QR code with your device's camera
Follow the on-screen instructions to complete the registration process
Step 2: Physically install the Hub
Mount the Hub:
Use the included double-sided tape for temporary installations
For permanent installations, we recommend using screws for wall mounting
Connect the Hub:
Connect the Hub to a power source
Wait for the green cloud icon to light up, indicating a successful cloud connection via the built-in eSIM card
Optional Ethernet connection:
If preferred, you can connect the Hub to the network using an Ethernet cable. You can read more about the network settings in this article
Installing the Sensor Devices
Step 1: Register the device in the app
Bring the device to the room: Place the device in the room you want to monitor
Turn on the device:
For Space Nano, activate the device by pressing the Airthings logo in a well-lit area. For detailed instructions, see the product sheet or this article
For other devices, open the backplate and remove the battery tab
Open the Business app: Launch the Airthings for Business app on your smartphone or tablet
Navigate to your building: Select the building where you want to install the sensor device
Select the room: Choose the specific room you created for the sensor device. If you have not created a "room" in advance in the Dashboard: You can still add the device directly from the app. When you tap the "+" sign on the building page, you will automatically be taken to a screen to create the room and add a Hub/device.
Add the sensor device:
Tap "Add device or hub."
Locate the QR code next to the serial number and device ID, either on the back of the device or behind the backplate.
Scan the QR code with your device's camera.
Follow the on-screen instructions to complete the registration process.
Step 2: Physically install the device
Mount the device:
Use the included double-sided tape for temporary installations.
For permanent installations, we recommend using screws for wall mounting.
Verify the device is on:
Space Plus: Wave in front of the device to see the glowing ring.
Space Pro/CO2: Wave in front of the device, the screen should activate.
Space CO2 Mini/Space Nano: Press the Airthings logo, a light should illuminate.
You can register Hubs and sensor devices in the Business app. However, it is not possible to manually connect a device to a specific Hub. Once the device is turned on, it will automatically connect to the active Hub it finds the best connection with.
Installation guidelines:
Never mount devices on the ceiling.
Ensure the device is securely fastened to prevent it from falling and causing damage.
Do not mount devices higher than 2 meters (6.5 feet), with the exception of:
Space CO2 Mini, which can be placed above 1.8 meters (6 feet) if necessary (Note: Double-sided tape should not be used in this case)
Space Nano: Mounting with a secure wall bracket is mandatory
See the dedicated "Where to Install the Devices" overview above for more details
After Installation
Verify: Check the Airthings for Business Dashboard to verify the installation.
Allow up to 8 hours for devices to connect to the Hubs and transfer data to the Dashboard.
For a Space Pro: Verify that all sensors are displayed in the Dashboard. If a battery has come loose, some sensors will automatically be disabled to conserve power. If you see temperature and humidity but not CO₂, VOC or PM values, this indicates that one of the batteries has come loose. Reinserting all batteries should resolve the issue.
Device to Hub communication: On the building Status page, we display the signal strength from the device to the Hub. While a signal strength of -85 dBm or better (closer to 0 dBm) indicates a good connection, a signal strength lower than -85 dBm increases the risk of gaps in the data.
Additional Information
Hub capacity: Each Hub for Business can manage up to 30 Space devices, but we recommend a maximum of 25 devices to ensure a robust network, which prevents overload and maintains reliable communication.
Expanding the Hub network: If frequent disconnections occur, consider redistributing sensor devices across multiple Hubs for better stability.
Troubleshooting: Investigate environmental factors such as distance, wireless interference, and obstacles if sensors show instability.
Sensor calibration: The TVOC, CO2, and radon sensors need 7 days to self-calibrate. For proper calibration, the sensors must be exposed to fresh air regularly during this period, which should occur naturally in a well-ventilated building.
Radon sensor: Radon values will appear in the dashboard 49 hours after installation.