Intro
You can update the purchase order (PO) reference for a subscription at any time. The PO reference appears on your invoice and helps with internal cost tracking and automated invoice processing.
Missing or incorrect PO references may result in invoices being put on hold or rejected, which can delay payment and may lead to the dashboard being placed on a limited plan.
When should I update the PO reference?
Update the PO reference:
Before your next renewal date
Whenever your internal PO changes
Update the PO reference
Go to Account > Subscription in the dashboard
Find the subscription you want to update
Click the dropdown arrow in front of the subscription
Select Update PO reference
Enter the new PO reference
Click Update
What happens next
The new PO reference will appear on your next renewal invoice
Existing invoices will not be updated automatically
Need to update the PO on an existing invoice?
If you need to change the PO on an invoice that has already been issued:
Contact support at business-support@airthings.com and include you invoicing details.