Intro
When your Airthings for Business subscription ends, or an invoice is overdue, your organization automatically moves to the limited plan. This free version lets you keep access to basic dashboard features until your subscription is reactivated.
When the limited plan applies
Your organization will enter the limited plan if:
You don't have an active subscription,
Your invoice is overdue, or
Your trial period has ended without adding a subscription.
Once payment or a new subscription is processed, you'll automatically return to your subscribed plan.
Feature comparison
Feature | Limited | Standard |
Add devices | ✅ | ✅ |
View latest values | ✅ | ✅ |
User management | ✅ | ✅ |
Download data | ❌ | ✅ |
Fleet management | ❌ | ✅ |
Generate reports | ❌ | ✅ |
Indoor air quality insights | ❌ | ✅ |
Energy insights | ❌ | ✅ |
Presence insights | ❌ | ✅ |
Create alerts | ❌ | ✅ |
API | Limited | Full |
Webhooks | ❌ | ✅ |
MQTT | ❌ | ✅ |
Why am I on a limited plan?
If your account is showing limited plan, it's likely due to one of these reasons:
1. Check your active subscriptions
Navigate to Account and Subscription in your dashboard.
If you see no active subscriptions, you'll remain on a limited plan until you create one. See how to create a subscription.
2. Check for overdue invoices
In Account and Subscription, view your past invoices. If any invoice shows Overdue status, that's why your account is limited. Learn how to view past invoices. You can download the invoice to see payment details. As soon as payment is received, your dashboard will automatically return to the full plan.
Restoring full access
To regain all dashboard features, ensure to pay subscription invoices on time and make sure you have an active subscription.
Need help?
We're here if you need us. For questions about your subscription, trial mode, or dashboard features, just use the chat in the lower right corner.