One or more of the organizations you manage has been moved to the limited plan. This happens when an account has active devices but no active subscription covering them.

On the limited plan, your customer retains basic dashboard access but loses key features, including data download, reports, alerts, insights, and integrations.

Log in to the Partner Portal and review your managed accounts. Filter for accounts showing 0 seats, these are accounts without an active subscription.

For an overview of the Partner Portal, read this article.

Add a subscription to the affected account through the Partner Portal. Follow the steps in the Subscription Management guide.

Once a subscription is active, the account automatically returns to the full plan.

Airthings requires an active subscription for each account with devices. Accounts with 0 seats will be moved to the limited plan, and we will extend this to all accounts where seats do not cover the number of active devices over time. We recommend reviewing your portfolio regularly to ensure all active devices are covered by a subscription.

Contact us at business-support@airthings.com and we'll be happy to assist you.