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Partner Portal: Subscription Management
Partner Portal: Subscription Management
Updated over a week ago

Introduction

Airthings for Business now provides you with the tools you need to manage the subscriptions for your customers.

  • Easier access to your subscriptions and payments in your Dashboard.

  • Start a new subscription, or add extra seats to an existing one with a few clicks.
    Please note that hardware orders still need to be placed with your local sales manager at Airthings for Business.

  • When starting a new subscription or adding extra seats to an existing one, you can now easily update with the correct purchase order reference (PO).

Your customers' subscriptions

In the Partner Portal, navigate to customers and click on the one you want to update.

If the customer doesn't have subscriptions yet, you will see:

1) The organization's details

2) the deployed devices

3) The option to create a subscription.

If your customer has 1 or more subscriptions, you will see:

1) The organization's details

2) The deployed devices

3) The option to add seats to an existing subscription, or to create a new subscription.

4) The existing subscription(s)

Add seats or create a new subscription?

Add seats

Will add more seats to an existing subscription at a prorated cost based on the subscription’s remaining term. Invoicing dates remain the same.

Create subscription

Creates a separate subscription which renews on a separate invoice every term. Each subscription will have its own invoice.


Create a new subscription

To create a subscription, click on Create Subscription

Choose the Start date and add your PO

  1. The start date can be

    1. in the past, if you have already installed the devices.

    2. in the future for future device installations.

  2. Add a PO: this reference number will appear on the invoice.

Add seats

  1. On the left, you have the option of adding seats. The number of seats you add, needs to correspond with the number of deployed devices.

  2. Choose the Service period:

    1. 1 year

    2. 3 years (10% discount)

    3. 5 years (15% discount)

  3. After adding the seats and choosing your service period, you will see an estimated cost for the subscription. Your partner discount will also be shown in this overview.

In the example above, I have deployed 3 devices: 1 Space Pro, 1 Space Plus, and 1 Space CO2 Mini. When adding seats, I simply match the number of deployed devices. If I know I will deploy more devices, I can buy more seats now, or I can also add seats later.

Review purchase

  1. Bill subscription in a separate invoice: If you have multiple subscriptions, you can choose to receive a separate invoice for your subscription.

  2. Click Review purchase

Review and confirm your purchase

Here you:

  1. Review the purchase

  2. Agree with the purchase and accept the terms and conditions

  3. Confirm the purchase

Congratulations! You have now placed a subscription order!


Adding seats

To add seats to an existing subscription, click on +add seats

If the customer has multiple subscriptions you need to select the subscription where you want to add seats:

Add seats to the subscription

Select the number of seats you want to add:

In this example, I already had 2 seats for Space Pro. I have added 4 extra seats, so I have 6 seats for Space Pro. I have also added 3 seats for the Space CO2 Mini. So in total, I go from 2 seats to 9 seats.

When you have added the correct amount of seats, click on Review Purchase

Review and confirm

Here you:

  1. Review the purchase of the extra seats

  2. Agree to add seats and accept the terms and conditions

  3. Confirm the purchase of the extra seats

Congratulations! You have now purchased extra seats!

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