👋 Welcome to Airthings for Business - Partner Portal
This guide is designed to help you get started with the Airthings for Business solution. It is tailored for Partners who sell Airthings for Business devices to end customers. Additionally, as a Partner, you can create your own Airthings Dashboard to test devices or use them in your buildings.
This guide focuses on setting up and managing customer accounts as a Partner. For end customers, we recommend referring to the Getting Started with Airthings for Business article, which covers account setup and device installation.
Step 1: Get access to the Airthings Partner Portal
Access to the Partner Portal is granted via email invitation only; you cannot create an account yourself. After registering as a Partner and purchasing Airthings devices, you will receive an invitation email from Airthings.
Accept the invitation.
Log in at https://dashboard.airthings.com/.
If you already have an Airthings account, you can switch to your Partner Portal using the instructions in this article.
Step 2: Invite other users to your account
Once you have access, you can invite other users to the Partner Portal. Users can assist with managing accounts or be invited later as needed.
Important: All invited users will have full access to manage customer accounts and subscription information.
Step 3: Add a new Customer
Create the customer account
When you sell Airthings devices to a customer, you need to create an Airthings Dashboard account for them.
Go to the Customers Overview in the Partner Portal.
Click the yellow + Add Customer button in the top right corner.
Follow the on-screen instructions.
For more detailed steps, refer to our Add a Customer article.
Set up the subscription
Ensure your customer has full access to the Airthings Dashboard by setting up their subscription:
In the Partner Portal, click on the customer account.
Review the subscriptions and registered devices.
Click to create a new subscription or add seats if needed.
Detailed instructions can be found in our Subscription Management article.
Step 4: Help your customer get started
Provide your customer with a smooth start by:
Inviting them to their account so they can access the dashboard.
Clarifying responsibilities for account setup and device installation, whether handled by you or the customer.
Guiding them through the Dashboard or providing them with essential resources to get started.
Share the Getting Started Guide and a link to this Help Center as valuable tools for their onboarding process.