Customer overview
You’ll see a list of all customers linked to your partner account. For each customer, you can see the total number of buildings, hubs, and devices, as well as how many of them are offline.
Account structure
Click a customer to expand their Buildings.
You can see:
Each building
Number of Hubs and devices
How many are online/offline
Device list and status
Inside each building, you’ll find a list of all devices, including:
Name
Device type
Serial number
Floor
Status
Search for a device
Use the Search Devices function at the top right of the page to quickly find any device.
You can search by:
Serial number
Device name
As a result, you will see:
Device name
Serial number
Customer account
building
Space
This is the easiest way to locate a specific device across all customers and buildings, especially useful when handling support requests.
If you receive a device back from a customer but it still appears to be registered somewhere, you can use the search function to see which account it belongs to. From there, go to the account and remove the device.