Introduction
Airthings for Business provides you with the tools needed to manage subscriptions for your customers efficiently. The Partner Portal offers easier access to manage your subscriptions, allowing you to:
Start a new subscription.
Add extra seats to an existing subscription with just a few clicks.
Update the Purchase Order (PO) reference at any time.
Hardware orders must still be placed with your local sales manager at Airthings for Business.
Important information about subscriptions
Subscriptions are not automatically linked to specific devices or serial numbers.
For Airthings, the number and type of seats must match or exceed the number and type of deployed devices.
We recommend always providing a clear PO reference to indicate which customer, building, or devices the subscription is linked to. You can decide how detailed you want to track this. The PO reference will appear on the invoice.
According to our Terms and Conditions, we require a 90 days' notice before the subscription renewal to cancel a subscription.
Managing customer subscriptions
Navigating the Partner Portal
In the Partner Portal, navigate to Customers.
Click on the customer whose subscriptions you want to view or update.
If the customer has no subscriptions
You will see:
The organization’s details.
The number of deployed devices.
The option to create a subscription.
If the customer has existing subscriptions
You will see:
The organization’s details.
The number of seats and deployed devices.
The option to add seats to an existing subscription or create a new subscription.
Details of the existing subscription(s).
Creating a new subscription or adding seats
Key differences
Create subscription: Creates a separate subscription that renews on a separate invoice every term. Each subscription has its own invoice.
Add seats: Adds more seats to an existing subscription at a prorated cost based on the subscription’s remaining term. The invoicing dates remain the same.
Create a new subscription
Click on Create Subscription.
Choose the Start Date:
Set a past date if devices are already installed.
Set a future date for upcoming device installations.
Add a PO reference: This reference will appear on the invoice, helping you identify the associated customer or building.
Add Seats: Ensure the number and type of seats match the number and type of deployed devices or devices you plan to deploy.
Choose the Service Period:
1 year.
3 years (10% discount).
5 years (15% discount).
Review the estimated subscription cost, including your partner discount.
Click Review Purchase to proceed.
Confirm your purchase by reviewing the details, agreeing to the terms and conditions, and clicking Confirm Purchase.
How to add seats to an existing subscription
Click on +Add Seats.
If the customer has multiple subscriptions, select the one you want to update.
Enter the number of additional seats.
Click Review Purchase.
Confirm your purchase by reviewing the details, agreeing to the terms and conditions, and clicking Confirm Purchase.
Renewals
All subscriptions are set to auto-renew in accordance with our Business Terms.
Your agreement with us may specify different terms. Please refer to your contract for details.
Removing seats or canceling a subscription
Removing seats
Considering removing seats from a subscription?
Please contact us at business-support@airthings.com with your subscription details.
Note:
Devices cannot be removed from a subscription within three months before the renewal date, in accordance with our Business Terms.
Seat reductions take effect in the next renewal term.
Removing seats does not result in a refund or credit.
Canceling a Subscription
If you wish to cancel your subscription, please reach out to us at business-support@airthings.com.
Note:
A 90-day notice is required before the renewal date, as outlined in our Business Terms & Conditions.