Warranty coverage
Airthings provides a 12-month hardware warranty from the date of delivery. During this period, Airthings will replace any defective or non-conforming product at no additional cost, provided the conditions below are met.
Replacement conditions:
The product has not been tampered with
The product has not been physically damaged
The product has not been exposed to conditions outside of the product specifications
If Airthings deems it necessary to inspect the defective unit, a return label will be issued and sent to the customer.
How to request a replacement:
Email business-support@airthings.com to report the issue with your device(s).
Download the Return Material Authorization Form below, fill it out in your browser, and attach the completed file back to your support conversation.
Airthings will review the request. Where the device(s) qualify for replacement, we will ship replacement device(s). Where an investigation of the faulty device(s) is required, Airthings will provide a return label and instructions for the return. Where no investigation is required, no return is necessary and the faulty device(s) may be recycled locally.
The form includes a short self-service troubleshooting checklist for your device type — most issues are resolved by one of these steps, so completing it first can save you the wait entirely.
Still have questions? Contact our support team via the chat box and we are happy to help! 😊