Warranty coverage
Airthings provides a 12-month hardware warranty from the date of delivery. During this period, Airthings will replace any defective or non-conforming product at no additional cost, provided the conditions below are met.
Replacement conditions:
The product has not been tampered with
The product has not been physically damaged
The product has not been exposed to conditions outside of the product specifications
If Airthings deems it necessary to inspect the defective unit, a return label will be issued and sent to the customer.
How to claim:
If you think you have a device that is still under warranty, email business-support@airthings.com with the following:
Serial number of the device
Description of the defect
Shipping info for the replacement: name, company, address, city, state, ZIP code, email address and phone number
We are happy to assist you.
Still have questions? Contact our support team via the chat box and we are happy to help! 😊