Intro
As a Partner, you can update the purchase order (PO) reference for any of your customers' subscriptions at any time. The PO reference appears on the invoice and helps with internal cost tracking and automated invoice processing.
Missing or incorrect PO references may result in invoices being put on hold or rejected, which can delay payment and may lead to the dashboard being placed on a limited plan.
When should I update the PO reference?
Update the PO reference:
Before your customer's next renewal date
Whenever your internal PO changes
Update the PO reference
Go to Customers in the left menu
Click on the customer whose subscription you want to update
Find the subscription you want to update in the Subscription table
Click the dropdown arrow next to the subscription to expand it
Click Update PO reference
Enter the new PO reference in the New PO reference field
Click Update
What happens next
The new PO reference will appear on the invoice for your customer's next renewal.
Existing invoices will not be updated automatically
Need to update the PO on an existing invoice?
If you need to change the PO on an invoice that has already been issued:
Contact support at business-support@airthings.com and include the invoicing details.