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Airthings for Business: FAQ

Frequently Asked Questions

Getting started

Do I need an electrician or a building automation engineer to install?

No. The Airthings Solution is specifically designed to be a plug and play, wireless, battery operated solution. Magnetic mounting brackets and screws or 3M Command Strips make installation effortless.

Do the sensors have to be calibrated?

No, Airthings sensors are factory calibrated and self-calibrate during use. The drift is within our stated measurement margin of error.

I already have a consumer account. Will that be a problem?

No, but Consumer and Business are two separate solutions, so we recommend a separate user for each:

  • Consumer account: your private email address

  • Business account: your work email address

When we set up your Business organization, we send an invitation to your work email. Accept it to create your Business user. Your consumer devices and their measurements stay on your Consumer account.

Can I use an app to manage my devices?

We operate the Airthings Business app which allows you to manage buildings, devices, and users. Some features, such as reports or insights, are still limited to the web dashboard. The app is currently available for Android and iOS.


Hardware, power & connectivity

What is the range of the Space Hub and Space monitors?

The range of a Space Hub depends on many factors: distance to the sensor, number of walls to penetrate, the material of the walls, layout of the room. We use low frequency radio which has a very long range and can penetrate thick walls.

In general, we state that Smartlink - the communication protocol the Space Hub uses - can easily penetrate 3 thick concrete walls/floors, 10 non-load bearing walls, or 1-2 floors up/down in an office building.

In terms of distance, we recommend placing a Hub within 50m of a sensor. This is dependent on the number of walls, the layout of the room, etc. The more walls between the Hub and a sensor, the closer you will need to place a Hub.

Do Airthings for Business products support Power Over Ethernet (POE)?

To begin, all Airthings for Business monitors are battery-powered and do not require connection to power. The Space Pro, Space CO2 and Space Radon have an optional power input to connect to a USB-C cable if you choose.

The Space Hub is the only hardware unit with an ethernet port. However, it does not natively support POE. In order to make use of POE in your system, you will need to use a POE splitter. Airthings does not manufacture a splitter, nor do we endorse any specific product. It is the customer's responsibility to ensure the splitter meets their needs.


Sensors & measurements

Can devices with a noise sensor store audio recordings?

No, Airthings monitors integrate microphones that sample 60 milliseconds of ambient audio at 6-second intervals. The ultra-short sampling interval makes it impossible to reconstruct speech or even identify the source of the audio. The raw audio samples are collected and used to calculate weighted noise levels in decibels on the monitor. The calculated levels are then sent to the cloud and the data reported is the average of the noise recorded between reporting intervals. The raw audio samples are only stored on the monitor for a few milliseconds and are deleted once the calculations have been performed.

What is the factor to convert parts per billion (PPB) to micrograms per cubic meter (µg/m³) for Total Volatile Organic Compounds (TVOC)?

We use the Reset conversion factor, where 1ppb = 2.2727 ug/m3


Data, integrations & reports

How often do I receive data from the Space devices?

The Airthings for Business sensor devices sample air every 5 minutes. In order to maximize battery life, the device sleeps for 5 minutes and wakes up again to send a sample package to the Hub which is then forwarded to the cloud and made available within the Business Dashboard or through the API.

Can I use the data in other systems?

Yes. The Airthings REST API, MQTT or Webhook offers a secure and straightforward method for pulling sensor and device information into your own system. All info regarding integrations is available at https://developer-business.airthings.com/docs/introduction

Can I integrate the Airthings data to my existing BAS or BMS?

Yes. The Airthings API contains all commands and information needed to pull sensor and device information into your existing BI solution or as input into your BAS or BMS.

Can I generate a report to share measurement data and analysis with parents and teachers at the school?

Yes. The Airthings Dashboard contains an IAQ reporting feature, allowing you to export to PDF and share your IAQ data in a professional, yet easy to understand method.

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