Why delete customers?
Over time, you may create accounts for proofs of concept (POCs), demos, or customers who have since churned. To keep your Partner Portal clean and organized, you can delete customers that you no longer manage.
⚠️ Important: Read Before Deleting
Deleting a customer account permanently removes it and cannot be undone. Make sure you have exported or recorded any data needed before deleting the account.
Prerequisites
Before you can delete a customer account, the following must be completed:
No active subscription
You will only see the option to delete an account if there are no active subscriptions.
To manage or stop a subscription, contact business-support@airthings.com with the customer and subscription details.
All devices removed
Every device associated with the customer account must be removed. Learn how to remove devices here.
Users removed
All users must be removed from the customer account, including yourself. Learn more about user management here.
Deleting a customer
Once all prerequisites are met:
Log in to the Partner Portal.
Navigate to the customer account you want to delete.
Scroll to the bottom of the account details page.
Click Delete organization.
Confirm the deletion when prompted.
After confirming, the account will be permanently removed from your Partner Portal.
