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Sunsetting Balance / Airtight services
Sunsetting Balance / Airtight services

Please read if you have any questions on the sunsetting process of your Balance / Airtight product.

Updated over a week ago

Airthings ASA has discontinued the Balance / Airtight hardware devices in 2022, our next step is sunsetting the online subscriptions and support services.

Our customers and partners with active Balance / Airtight subscriptions have received the below message:

Airthings ASA will discontinue the online subscription and support services for all Balance/Airtight products.

Our Balance product reached its end of life following our discontinuance of Balance/Airtight hardware production in 2022.

Balance/Airtight support services will conclude on March 31st, 2023.

Subscription services for Balance/Airtight are not available for purchase. Customers & partners with an active subscription or active Airtight/Balance device will be contacted and presented with a solution on a case-by-case basis.

We like to thank all our customers who have supported and purchased Balance/Airtight products & subscriptions. We hope to continue our relationship through our other industry-leading IAQ products.

Lastly, we are here to support all partners & customers through this sunsetting phase. Please review our support page for further assistance.

Should you have any questions or concerns, please send them to

We are here to support during this sunsetting phase and hope the below Q&A will assist.

Why are the Balance/Airtight services being discontinued?

  • We are finishing out the end of life of this product. As the production for this device stopped in 2022 this is the next natural step of sunsetting Airtight/Balance.

What will happen to my device after my subscription ends?

  • You will have access to device information for as long as your subscription is running. Once the subscription renewal date rolls around, it will be canceled automatically.

  • Once canceled, we ask that you recycle your device at an E-Waste facility.

Will I be able to download my historical data?

  • Yes! All data will be available for download in your business dashboard. Contact us if you’re not sure how to facilitate this.

I have a long lasting subscription for this device, what happens to the rest of my subscription term?

  • We’re contacting all of our partners & customers who have an active subscription, if you have not gotten an email from us yet, please contact us at

I have more questions about this sunsetting process.

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