Intro
There are rare instances where users may face issues accessing the Airthings for Business dashboard after accepting an invitation. When this occurs, login attempts may result in either a blank page or an error message. Follow the troubleshooting steps below to help identify and resolve the issue.
Troubleshooting Steps
Log in using a private window:
If successful: Clear the cache or browser history and try again in the main window.
If unsuccessful: Proceed to the next step.
Log in using a different browser:
If successful: Update your main browser to ensure compatibility.
If unsuccessful: Continue with the next troubleshooting step.
Log in on a different device:
If successful: Continue to investigate other potential local device issues.
If unsuccessful: Move to the next step.
Log in using a different network:
Tip: Try logging in to the dashboard on your phone using a cellular connection (5G) instead of Wi-Fi. This helps you bypass potential network issues tied to your local Wi-Fi.
If successful: Check for active firewalls or network configurations that may be blocking access.
If unsuccessful: Proceed to the next step.
Disable any active VPN:
If successful: Consult your VPN service guide or IT team to identify the failure.
If unsuccessful: Move on to the final step.
Contact Airthings Support:
If all the above steps fail, reach out to Airthings Support for further assistance.
Refer to the image below for a visual representation of these steps
Domains to be whitelisted:
Ensure the following domains are whitelisted in your network settings to gain access to the dashboard: